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Don’t invest unless you’re prepared to lose all the money you invest. This is a high risk investment and you are unlikely to be protected if something goes wrong. Take 2 minutes to learn more

COBS 4, Annex 1

 

Estimated reading time: 2 min

 

Due to the potential for losses, the Financial Conduct Authority (FCA) considers this investment to be high risk.

What are the key risks?

 

1. You could lose all the money you invest

• If the business you invest in fails, you are likely to lose 100% of the money you invested. Most start-up businesses fail.

2. You are unlikely to be protected if something goes wrong

• Protection from the Financial Services Compensation Scheme (FSCS), in relation to claims against failed regulated firms, does not cover poor investment performance. Try the FSCS investment protection checker here. [https://www.fscs.org.uk/check/investment-protection-checker/]

• Protection from the Financial Ombudsman Service (FOS) does not cover poor investment performance. If you have a complaint against an FCA-regulated firm, FOS may be able to consider it. Learn more about FOS protection here. [https://www.financial-ombudsman.org.uk/consumers]

3. You won’t get your money back quickly

• Even if the business you invest in is successful, it may take several years to get your money back. You are unlikely to be able to sell your investment early.

• The most likely way to get your money back is if the business is bought by another business or lists its shares on an exchange such as the London Stock Exchange. These events are not common.

• If you are investing in a start-up business, you should not expect to get your money back through dividends. Start-up businesses rarely pay these.

4. Don’t put all your eggs in one basket

• Putting all your money into a single business or type of investment for example, is risky. Spreading your money across different investments makes you less dependent on any one to do well.

• A good rule of thumb is not to invest more than 10% of your money in high-risk investments. [https://www.fca.org.uk/investsmart/5-questions-ask-you-invest]

5. The value of your investment can be reduced

• The percentage of the business that you own will decrease if the business issues more shares. This could mean that the value of your investment reduces, depending on how much the business grows. Most start-up businesses issue multiple rounds of shares.

• These new shares could have additional rights that your shares don’t have, such as the right to receive a fixed dividend, which could further reduce your chances of getting a return on your investment.

If you are interested in learning more about how to protect yourself, visit the FCA’s website here.

Complaints

Complaints procedure

At BCI Finance Limited, we are dedicated to support our investors with any queries. That said, we understand there may be times when our efforts may not align perfectly with your expectations. If there are any aspects of our service that you are unhappy with, we encourage you to let us know straight away. We are committed to resolving any issues promptly and fairly.

Our complaints procedure is intended to help you understand how we handle and address your complaints.

How to raise a complaint 

At BCI Finance Limited, we are committed to dealing with complaints promptly and fairly. If you are an eligible complainant (as defined by the FCA Handbook DISP 2.7.3) and are unhappy with any aspect of the service, we have provided to you please let us know:

  • In writing: Compliance Officer, Jyoti Cushion, Scale Space Building, 58 Wood Lane, London W12 7RZ
  • By phone: 020 8050 1479
  • By email: complaints@blenheimchalcot.com

Please provide us with your name, address and full details of your complaint.

Our Procedures

Upon receipt of your correspondence, we will assess whether the matter constitutes a formal complaint and should be handled in accordance with our internal complaints policy.

If it is deemed to be a complaint, we will issue a written acknowledgement promptly and keep you informed of our progress throughout the review process.

We are committed to investigating all complaints in a competent and diligent manner. The matter will be reviewed impartially, and we will seek any additional information required to ensure a fair and thorough assessment. Our evaluation will be carried out promptly, consistently, and with appropriate rigour.

We will consider the substance of the complaint to determine whether it should be upheld. Where a complaint is upheld, we will assess the appropriate remedial action or redress. We will also consider whether any other party, whether solely or jointly, may be responsible for the matters raised.

If any remedial action or redress is offered and subsequently accepted, we will ensure compliance with the terms agreed.

Complaints settled within 3 business days

If we resolve your complaint within three business days, we will provide you with a written summary resolution.

The written resolution will set out the findings of our investigation and confirm whether any remedial action will be taken. We will invite you to confirm whether you are satisfied with our proposed resolution.

If you are not satisfied with the outcome, we will keep the complaint open and continue to work with you to seek a resolution.

This resolution notice will also contain details of how you can escalate your complaint to the Financial Ombudsman Service (“FOS”), should you be dissatisfied with the response.

If unresolved at 4 weeks

If we determine that your complaint requires further investigation and we are unable to provide a final response within four weeks, we will inform you accordingly. You will also be provided with the name and contact details of the individual at BCI Finance Limited who is responsible for managing your complaint and who will keep you updated on its progress.

Final response

We will provide you with a written Final Response Letter within eight weeks of the date of your original complaint. This letter will provide details of the findings as a result of the investigation into your complaint and whether any remedial action will be taken. We will ask you to confirm if you are satisfied with our conclusion. To note, you may raise your complaint to the FOS if you feel dissatisfied with our resolution. You have six months following our response to your complaint, (including complaints resolved within three days), to refer your complaint. We reserve the right to waive this time limit and where we chose to do so we will provide you with notice of this as per the FCA Handbook, DISP 1 Annex 3R.

Financial Ombudsman Service (FOS)

The Financial Ombudsman Service is a free service that settles complaints between consumers and businesses that provide financial services.

As mentioned above if you are an eligible complainant and are dissatisfied with our resolution you may refer your complaint to the FOS.

The contact details for the FOS are:

Address: The Financial Ombudsman Service Exchange Tower London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Telephone: 0800 023 4 567 or 0300 123 9 123

Further information is available on the website for the Financial Ombudsman Service which can be found here: http://www.financial-ombudsman.org.uk